Questions
Frequent
In this video we explain it to you:
To change size, color, or model, please contact us via WhatsApp at 638133055.
If you want to return a product, you can do so at https://chela.outvio.com/
The amount will be paid using your chosen payment method and will be reflected within a maximum of 15 business days on your card statement for credit cards, or on your account for debit cards, as well as via PayPal, Bizum, or bank transfer.
The cost of the exchange/return is €5.99 if the order has been included in a promotion (free shipping, seasonal promotions, sales, etc.) and will be free if the shipping costs were paid on the initial order and no discount was received.
Yes! You can leave your package at any of our stores so our colleagues can send it to our facilities. Once we receive it at our central facilities, we will issue your requested refund without any processing fees.
You can track the status of your order in MY ACCOUNT > My Orders.