Questions
Frequent
You can do it from our website. Enter your ACCOUNT and go to the MY ORDERS section. Then go to SEE DETAILS of the order in which you want to change the size. Click on the RETURN OR CHANGE button and follow the steps. Choose CHANGE SIZE and select the new size you need. You can send us the package by leaving it at a pick up point (this option costs €1) or a courier can pick it up at your home (this option costs €3.90 to be paid in the last step ). Remember to always include in the package the delivery note that we will send you by mail once your return is confirmed, otherwise it cannot be carried out.
You can do it from our website. Enter your ACCOUNT and go to the MY ORDERS section. Then go to SEE DETAILS of the order in which you want to change the size. Click on the RETURN OR CHANGE button and follow the steps. Choose Reimbursement in the Same Payment Method if you want the credit to be made to the same card you used to place the order or Reimbursement in a Gift Card if you want us to create a wallet card for your purchases at CHELA. You can send us the package by leaving it at a CHELA store, a pick up point (this option costs €1) or a courier can pick it up at your home (this option costs €3.90 to be paid in the last step).
Remember to always include in the package the delivery note that we will send you by mail once your return is confirmed, otherwise it cannot be carried out. The amount will be paid using the payment method you have chosen and will be reflected within a maximum period of 15 working days in the card statement if it is a credit card, or in the account if it is a credit card. debit, as well as PayPal.
Yes! You can leave your package in any of our stores so that our colleagues can send it to our facilities. Once received at our central facilities, we will make the requested refund without management fees.
You can follow the status of your order in MY ACCOUNT > My orders.